This Privacy Policy explains how we collect, use and protect your personal information when you use our website or book a stay at Bothan By The Bay.

By using this website or making a booking, you agree to this Privacy Policy.

1. Who we are

Bothan By The Bay is a luxury holiday rental on the Isle of Benbecula, Outer Hebrides, Scotland. We use online booking platforms (such as booking.com and freetobook) to manage reservations.

2. What information we collect

We may collect the following information:
• Your name
• Your contact details (email address, phone number, postal address)
• Booking details (dates of stay, number of guests, special requests)
• Payment and billing information (handled securely by our payment providers)
• Any messages or enquiries you send us

We only collect the information we need to manage your booking and run our business.

3. How we use your information

We use your information to:
• Process and manage your booking
• Communicate with you about your stay
• Meet our legal and tax obligations
• Improve our services and guest experience
• Respond to questions or complaints

We do not sell your personal data to third parties.

4. Sharing your information

We may share your information with:
• Our booking and payment providers (for example, booking.com, freetobook, payment processors)
• Service providers who help us run our business (for example, website hosting, email services)
• Public authorities if required by law (for example, for tax or licensing purposes)

These third parties only use your data as needed to provide their services to us and must keep it secure.

5. How we store and protect your data

We take reasonable steps to keep your personal data safe and secure. Your data is stored in secure systems used by us and our booking/payment partners. We keep your data only for as long as needed to:
• Manage your booking and stay
• Meet legal, tax and accounting requirements
• Resolve any disputes

6. Your rights

You have the right to:
• Ask what personal data we hold about you
• Ask us to correct any inaccurate or incomplete data
• Ask us to delete your data when we no longer need it or when you withdraw consent (where applicable)
• Object to certain types of processing, or ask us to limit how we use your data, in line with applicable law

To exercise your rights, please contact us using the details below.

7. Cookies and website use

Our website and booking partners may use cookies and similar technologies to make the site work properly, remember your preferences, and help us understand how the site is used. You can usually control cookies through your browser settings. For more details, please see the cookie information provided by our booking partners and website tools.

8. Contact details

If you have any questions about this Privacy Policy or how we use your data, please contact:

Bothan By The Bay
Isle of Benbecula, Outer Hebrides, Scotland

Email: bothanbythebay@gmail.com

Phone: +447804140654

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will apply from the date they are published.